1. Commercial Basis for Fees
DAWN JON Inc. provides professional advisory, project coordination, and administrative consultancy services. Fees charged by DAWN JON Inc. represent payment for the reservation and deployment of senior advisory time, specialist expertise, and the preparation of analysis, strategy and deliverables on the client's behalf.
When a client submits a project intake form, pays an assessment fee, commits to an engagement, or approves a project milestone, DAWN JON Inc. allocates capacity and, where applicable, begins preparatory work. The value delivered is the time, expertise and output of that work — not a commercial outcome. DAWN JON Inc. does not guarantee any particular business result, transaction, funding outcome or third-party decision. Fees are not refunded on the basis that a project did not proceed, that a proposed transaction did not complete, or that a counterparty declined to engage, because no commercial outcome is ever guaranteed by DAWN JON Inc.
This policy sets out the specific circumstances in which a refund may be considered, and those in which fees are non-refundable.
2. Assessment and Consultation Fees
The 24-Hour Project Assessment fee of USD 100 is non-refundable once the assessment has been initiated. Submission and payment of the assessment fee constitutes acceptance of the service on this basis.
Fees paid to book an advisory consultation or session are non-refundable once the booking is confirmed, except in the following circumstances: the client cancels the booking at least five business days before the scheduled date, in which case the fee will be credited in full against a rescheduled session booked within 60 days; or DAWN JON Inc. cancels the session, in which case the client will be offered a rescheduled session at no additional charge, or a full refund if rescheduling is not possible or not acceptable to the client.
Cancellations made less than five business days before the scheduled session are not eligible for a refund or credit.
3. Deposits and Mobilisation Fees
Where an engagement requires the client to pay a deposit or mobilisation fee before work commences, that payment is non-refundable once DAWN JON Inc. has begun preparatory work, including but not limited to team allocation, research, or the preparation of initial materials.
If the client cancels the engagement before DAWN JON Inc. has commenced any preparatory work, and provides written notice of cancellation within five business days of the deposit payment, DAWN JON Inc. will consider a refund of the deposit less any reasonable administrative costs incurred.
Deposits are not refundable on the basis that the client's internal priorities changed, that budget was withdrawn, or that a third party whose involvement was anticipated did not proceed.
4. Project Milestone Fees
Project-based engagements are typically structured around defined milestones, each with an associated fee payable on completion of that milestone or at the date specified in the relevant proposal or statement of work.
Once a milestone fee has been invoiced and paid, it is non-refundable. The milestone fee represents payment for the work completed and delivered up to that point in the engagement.
If the client pauses or cancels the engagement after a milestone has been completed and paid, no refund is due for that milestone. Fees for future milestones that have not yet been invoiced will not be charged, subject to the termination provisions in the relevant proposal or statement of work.
5. When DAWN JON Inc. Ends an Engagement
If DAWN JON Inc. terminates an engagement for reasons other than the client's breach, DAWN JON Inc. will refund any fees paid in advance that correspond to work not yet commenced or delivered at the date of termination. DAWN JON Inc. will retain fees for all work completed, deliverables issued, and time reasonably allocated up to the termination date.
DAWN JON Inc. will not be liable for any losses, costs or damages arising from the termination of an engagement beyond the obligation to refund unearned advance fees as described above.
6. When the Client Ends an Engagement
If the client terminates an engagement for any reason other than DAWN JON Inc.'s material breach, the following applies: all fees for work completed and deliverables issued up to the termination date are payable in full and are non-refundable; where work is in progress at the termination date, DAWN JON Inc. will invoice for the proportion of the relevant milestone or period fee that corresponds to work completed, calculated in good faith; any advance fees paid for work not yet commenced will be refunded, less any reasonable costs already incurred in preparation for that work.
Deposits and mobilisation fees are not refundable on client-initiated termination, as described in section 3.
7. Fees That Are Never Refundable
The following are not eligible for refund under any circumstances:
The 24-Hour Project Assessment fee once the assessment has been initiated.
Fees for consultations or sessions that took place as scheduled.
Fees for completed milestones or deliverables that have been issued to the client.
Deposits where preparatory work has begun.
Any fee where the client's reason for seeking a refund is that a commercial outcome — including a transaction, funding award, partnership, or third-party decision — did not materialise. DAWN JON Inc. provides advisory services and does not guarantee outcomes.
Any fee where the client's internal circumstances changed, including changes in strategy, leadership, budget, or organisational priorities.
Payment processing fees charged by Stripe, Inc. or other payment processors, which are not collected by DAWN JON Inc. and are not within DAWN JON Inc.'s control.
8. How to Request a Refund
Refund requests must be submitted in writing to [email protected] within 14 days of the event giving rise to the request. Requests submitted outside this window will not be considered.
Your request should include: your full name and organisation name; the invoice number or booking reference to which the request relates; the amount paid and the date of payment; and a clear description of the grounds for the refund request, with reference to the relevant section of this policy.
DAWN JON Inc. will acknowledge your request within 5 business days and will respond with a decision within a reasonable period. Where a refund is approved, DAWN JON Inc. will confirm the amount and the method of repayment.
9. Refund Processing Time
Approved refunds will be processed within 14 business days of the date on which DAWN JON Inc. confirms the refund in writing. Refunds are issued by the same method as the original payment where technically possible. DAWN JON Inc. is not responsible for delays caused by the client's bank or payment provider once the refund has been initiated.
10. Changes to This Policy
DAWN JON Inc. may update this Refund Policy from time to time. The date at the top of this page indicates when the policy was last revised. The version of this policy in effect at the time a fee is paid governs any refund request relating to that payment.
11. Contact
All refund requests and related enquiries should be directed to:
DAWN JON Inc., Geneva Place, Waterfront Drive, Road Town, Tortola, British Virgin Islands. Email: [email protected].